Frequently Asked Questions
Everything you need to know about your home's memory system.
What is dwellscribe?
Your home's memory system. Track maintenance, repairs, and improvements in one place. Simple, organized, always accessible.
Who is this for?
Homeowners, landlords, and property managers. Anyone responsible for maintaining a property - whether you have one home or many.
How do I get started?
Create an account, add your property, and start logging. Add maintenance records, upload photos, and set reminders. It takes minutes.
Is there a mobile app?
The web app is fully responsive and works on any device. Install it to your home screen for an app-like experience.
Can I import my existing records?
Not yet automatically. For now, you can manually add records or contact support if you need help getting started with a large backlog.
How do I set up reminders?
Create a reminder and set it to recurring (weekly, monthly, quarterly, annually) or one-time. Due reminders appear on your dashboard so you never miss what matters.
Can I track warranty information?
Yes. Attach warranty documents to appliances and assets. Add purchase dates and expiration reminders.
How much does it cost?
We offer a free tier and paid plans for multiple properties. See our pricing for details.
What payment methods do you accept?
All major credit cards (Visa, Mastercard, Amex, Discover) via Stripe. Your payment information is never stored on our servers.
Can I cancel anytime?
Yes. Cancel from your account settings. You'll retain access until the end of your billing period. No questions asked.
What happens to my data if I cancel?
Your data remains accessible on the free tier. You can export everything at any time. We never delete your data without explicit action from you.
Do you offer refunds?
We offer a 30-day money-back guarantee. If you're not satisfied, contact support for a full refund.
Can I change my plan?
Yes. Upgrade or downgrade anytime from your account settings. Changes take effect immediately. Downgrades are prorated.
What if I exceed my plan limits?
We'll notify you when you're approaching limits. You can upgrade or remove properties to stay within your plan.
Is there a discount for multiple properties?
Yes. Higher-tier plans offer better value. See our pricing for details.
Can I try it before paying?
Yes. The free tier gives you everything you need to start tracking one home. Upgrade when you need more homes, storage, or shared access.
Do you offer annual billing?
Yes. Get 2 months free with annual billing. Switch between monthly and annual anytime.
Can I share access with family or team members?
Yes. Invite others with different permission levels — Owner, Editor, or Viewer. Perfect for families coordinating maintenance or property managers working with teams.
How do I track reminder schedules?
Create recurring reminders with custom intervals. Due and overdue items appear on your dashboard. Mark them complete to track your maintenance history.
Can I track multiple properties?
Yes. Switch between properties from the dashboard. Each property has its own logs, maintenance schedule, and history.
How do I organize my records?
Use tags, categories, and projects to organize logs. Search and filter by date, cost, contractor, or custom tags. Group related work into projects for budget tracking.
Can I upload photos and documents?
Yes. Attach photos, receipts, warranties, and manuals to any log entry. Supported formats: JPG, PNG, PDF. Document before/after work for your records.
How do I save contractor information?
Add contractors with contact details, ratings, and notes. Track which contractors worked on which properties. See their work history at a glance.
Can I track project costs?
Yes. Create projects with a budget and actual cost. As you add logs and track expenses, you can see cost progress, over/under status, and spending grouped by project.
How do I find past work quickly?
Use the search bar to find logs by keyword, contractor, date, or cost. Filter by property, category, or tag. View timeline to see chronological history.
Can I track what products I used?
Yes. Add product names, brands, and purchase locations to logs. Search by product to see where you used it and when.
How do I export my data?
Export your complete home history as PDF, CSV, or JSON. Filter by date range for tax prep, insurance claims, or property transfers.
Can I compare costs across properties?
Costs are tracked on every log entry and project. Export your records to CSV for analysis, or use the PDF report to see totals by home.
Is there a limit on storage?
Storage limits vary by plan. Images are automatically optimized to save space.
Can I set reminders for specific dates?
Yes. Set one-time or recurring reminders for maintenance, inspections, or renewals. Due items show on your dashboard.
How do I track time spent on DIY projects?
Add details about time and labor to your log entry notes. You can track material costs in the cost field and note hours in the description.
Can I see a timeline of all work done?
Yes. View chronological timeline of all logs, maintenance, and projects. Filter by property or date range.
Is my data secure?
Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Hosted on AWS infrastructure in US data centers with automatic redundancy.
Who can see my data?
Only you and users you explicitly invite. We never share, sell, or access your data without permission.
Where is my data stored?
US-based AWS data centers with encryption at rest and in transit. We respect GDPR and CCPA principles and provide data export and deletion tools.
Can I delete my account?
Yes. Delete your account from settings. All data is permanently removed within 30 days. You can export everything first.
Do you use my data for AI training?
No. Your data is yours. We never use it for training, marketing, or any purpose beyond providing the service.
How do you handle passwords?
Passwords are managed by AWS Cognito and never stored in our database. We never see or have access to your plain-text password.
How do I contact support?
Reach out via our contact form. We respond within 24 hours on weekdays.
Do you offer phone support?
We offer support via our contact form. We respond within 24 hours on weekdays.
What browsers do you support?
Chrome, Firefox, Safari, and Edge (latest versions). Mobile browsers on iOS and Android.
I found a bug. How do I report it?
Use our contact form with details and screenshots. We prioritize bug fixes.
Do you have a roadmap?
We actively develop based on user feedback. If there's something you'd like to see, let us know via the contact form.
Can I request a feature?
Absolutely. Send us a message with your idea. We prioritize based on what real users need.
Is the interface easy to use?
Yes. We prioritize simplicity and clarity. Large text, clear navigation, and minimal complexity. If something is confusing, let us know.
Can I access this on my phone while at work?
Yes. The web app works on any mobile browser. Save it to your home screen for quick access.
How do I learn what maintenance my home needs?
Start by creating reminders for the basics: HVAC filter changes, gutter cleaning, water heater flush. We're building maintenance templates to help new homeowners know what their home needs.
Can I share access with my adult children?
Yes. Invite family members as Viewers or Editors. They can help coordinate maintenance from anywhere.